Last updated April 2026

If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. The cost of the original item will be refunded. Shipping costs are excluded. Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with original labels attached.

RETURN PROCESS

To return an item, please email customer service at info@urbancroft.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:

Urbancroft Films

Attn: Returns
Film City Glasgow
401 Govan Road
Glasgow
G51 2QJ
Scotland, UK

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item for processing. Refunds may take several working days to appear in your account. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: info@urbancroft.co.uk